Refunds
Last updated: October 25, 2026
You have 7 days to ask for a full refund, for any reason. If it doesn't install on your computer, or you just don't like it, you get all your money back.
How to ask for a refund
Your purchase was processed by Hubla, the payment platform, so you ask for the refund on Hubla's site. Hubla's account screens are in Portuguese, so the words to look for are in quotes.
- Go to app.hub.la/refund and sign in with the same email you used to buy.
- Click "Fazer pedido de reembolso" (make a refund request).
- Paste your invoice ID in the "ID da fatura" field. Where to find it is right below.
- Under "Motivo do reembolso" (refund reason), pick a reason and tell what happened. A clear explanation helps Hubla review it faster.
- Confirm the request.
Where to find your invoice ID
- In the purchase confirmation email Hubla sent you right after you bought.
- Or at app.hub.la/user_groups: click "Histórico de faturas" (invoice history), click your EDIT.AI PRO invoice and copy the ID.
Deadline
The 7 days are calendar days, counted from the day after your purchase. If you bought on the 1st, you can ask until the 8th.
The guarantee covers your first purchase of EDIT.AI PRO. A refund on a repeat purchase of the same product isn't guaranteed.
What happens next
- Hubla reviews and processes your request in up to 7 calendar days. You can follow the status at app.hub.la/refund, and Hubla emails you each update.
- Then the money goes back to your card. It shows up as a credit within up to 2 statements, and the exact date depends on your card's bank. If you don't see it after 2 statements, contact the bank that issued your card: it can track the refund.
- Once the refund goes through, your access to EDIT.AI PRO ends.
If you ask through Hubla, there's no need to open a dispute with your bank.
Need help with the request?
Hubla's help center explains the whole process, in Portuguese, in the article "Como solicitar reembolso na Hubla?". The same page lists Hubla's support contacts.